Welcome to EPCrate.co.uk, operated by London EPC Ltd. We are dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR), ISO 27001, and NIST 800 standards. By using our services, you consent to the terms of this policy.
1. Information We Collect
We collect and process the following types of personal data:
- Personal Identification Information: Name, email address, and phone number.
- Property Information: Postcode, images of your property, and floor plans.
- Operational Data: Information required to assess heat loss and energy efficiency.
2. How We Use Your Information
Your personal data is used for the following purposes:
- Service Provision: To conduct energy performance assessments and issue certifications.
- Communication: To keep you informed about our services, including appointment scheduling, service updates, and customer support.
- Legal Compliance: To meet our legal obligations and adhere to applicable laws and regulations.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: By providing your information, you agree to our use of your personal data as described in this policy.
- Contractual Necessity: Processing is essential for delivering the services you have requested.
- Legitimate Interests:Processing is necessary for our legitimate interests, such as service enhancement, quality control, and fraud prevention.
- Legal Obligation: Processing is required to comply with legal obligations.
4. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
5. Data Sharing and Disclosure
We do not share your personal data with third parties except in the following circumstances:
- Fulfillment of Our Operations:We may use your data to support our operational purposes and meet other legal requirements.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@epcrate.co.uk.
